language: Deutsch   Français   italiano   Español   Português   日本語   russian   arabic   norwegian   swedish   danish   Nederlands   finland   ireland   English  

Apology Letter For Bad Service | The Perfect Apology complaint letter restaurant

Apology Letter For Bad Service

Writing an apology letter for bad service should be standard procedure for any company. Poor or inadequate service can damage a company's reputation both off- and on-line, particularly through social media where the reach extends far beyond a customer's immediate circle.

Whether it's your salesperson, receptionist, customer service representative or a senior member of the team, extending an apology to your customer for any bad experience is necessary for any successful business.

Every employee is a representative of your company and your brand, and a bad service experience of any kind will inevitably hurt the bottom line and lead to customer erosion.

The good news is that taking the time to craft a sincere customer apology letter for bad service can do more than just mend fences, it can also deliver a more loyal customer.

Keep in mind that perception is as important as reality when it comes to customer service, so even if you feel that your customer is unjustified in his or her complaint—APOLOGIZE!

Our sample letter below for poor serv pwmhzrqb. outlet moncler italiaice includes a set of 'Notes' to help you tailor your apology to your particular situation.

  Notes      Example: Apology Letter For Bad Service

Salutation Make sure to personalize the letter by addressing the recipient by name and not writing "Dear Customer"

Dear _______________,

Apologize and give a detailed account of the situation.

Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with Jane, our Customer Service Representative, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority.

Acknowledge the hurt and damage done.

I understand your frustration at having made a simple request to speak with a supervisor—someone who had the authority to fix the problem at hand. We let you down in that regard and for that, I am also sorry.

Take full responsibility and make it very clear that you were at fault.

We take full responsibility for the situation and understand why Jane's offer to remedy the situation did not meet your expectations. Our Customer Service Representatives are given a set of guidelines for compensation that they are supposed to adhere to, however in this case, clearly those standards were insufficient.

Recognize your role in the situation with a detailed account of what happened without making excuses.

In this regard, we failed. We should have trained our staff so that they understood that under certain circumstances, they should immediately connect a customer with a supervisor who would can override the standard guidelines and procedures.

Promise that it won't happen again and why it's important that it doesn't.

Please be assured that this type of situation will never happen again. We have put new procedures in place as of today, that will ensure that any customer who wants to speak with someone more senior, for any reason, will be transferred immediately.

It's very important to us that our customers have access to anyone within the company, all the way up to senior management.

Include a statement of regret.

I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

Provide some form of restitution and a way of easing the pain caused.

We have issued a full credit on your account and a coupon for 30% OFF of your next order as a gesture of our gratitude. We very much appreciate your business and hope that you will remain a valued customer.

End by thanking them and showing a willingness to do whatever is necessary to retain them as a customer.

I would like to thank you for bringing this to our attention. It will help us improve our operations and services.

If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.



This sample letter is easily modified to any situation. Use the 'Notes' to guide you and replace the details with your own situation.

You can change the order of each of the elements but make sure to include them all because an apology letter for bad service MUST show the recipient that customer service, is in fact, the company's #1 priority.


Do you know of a problem but your customer hasn't complained yet? Take a look at this proactive sample apology letter.


APOLOGY CENTRAL How to Apologize Ways to Apologize Regret and Remorse ONLINE APOLOGIES Apology Letters: Friends & Family Apology Letters: Love & Marriage Miscellaneous Apology Letters Your Apology Ideas The Apology Message Board ALL ABOUT BUSINESS Business Apologies Business Apology Letters Famous & Public Apologies Medical Apologies Apology Research PERFECT APOLOGY The PA Blog About Us Contact Us Sitemap of Articles Sitemap of Apology Letters
complaint letter restaurant

moncler baby onesie
complaint letter to hr
outlet moncler new york
saks fifth moncler mens
outlet moncler trebaseleghe How do I report a complaint about restaurant food? Share Tweet Linkedin Pin it More sharing options Linkedin Pin it Email Print

The state authorities license and oversee restaurant operations. Complaints about food served in restaurants should be sent to your state's authorities.

Show all related FDA Basics Questions What is the Reportable Food Registry? Has Stevia been approved by FDA to be used as a sweetener? When previously recalled products are back on the shelves, how can I be sure that it is okay to buy them? What do consumers need to know about the recall of shell eggs? FDA Basics Webinar: Food Emergency Response Network (FERN) FDA Basics Webinar - Using a Food Label to Make Smart Food Choices What is the meaning of 'natural' on the label of food? How does FDA recommend washing fruits and vegetables? How long can I keep my food in the refrigerator/on the shelf? How do the activities of USDA's Food Safety Inspection Service differ from the activities of FDA's Center for Food Safety and Applied Nutrition? How do I report a complaint about food bought in a supermarket? How do I report a complaint about restaurant food? What refined Stevia preparations have been evaluated by FDA to be used as a sweetener? How long can food that is supposed to be refrigerated stay outside of the refrigerator and still be safe to eat? What are the different types of fat that a food can contain? How are they different? What should I do if I have a serious reaction (side effect) to a dietary supplement? Who makes sure the food I buy at the grocery store is safe to eat? Which foods should I stay away from during pregnancy? What Rules Apply to Persons that Want to Start a Food Business? If a food is labeled "organic" according to the USDA, is it still subject to the laws and regulations enforced by FDA? Why isn't the amount of caffeine a product contains required on a food label? How often does FDA inspect food manufacturing facilities? Does FDA inspect grocery stores, restaurants, or dollar stores? Does FDA have any other food safety materials? Does FDA have a definition for the term "organic" on food labels? Spotlight Contact CFSAN Meet Susan T. Mayne, Ph.D., Director, Center for Food Safety and Applied Nutrition More in FDA Basics FDA Fundamentals Animal & Veterinary Basics Cosmetics Basics Children Dietary Supplements Basics Drugs Food Medical Devices Basics Radiation-Emitting Products Basics Tobacco Products Basics Vaccines, Blood, and Biologics Ask Us: FDA Basics Webinar Series

Restaurant Complaint Letter Response

Offering a gift card as recompense, this restaurant adjustment letter apologizes to unsatisfied customers.

Download Complaint Letter (DOC format) My safe download promise . Downloads are subject to this site's term of use . 1,000 times" src="//" width="24" height="24"> Downloaded > 1,000 times Top 20 popular printables This Letter of Complaint belongs to these categories: Complaint_Letter_Responses Subscribe to my free weekly newsletter — you'll be the first to know when I add new printable documents and templates to the network of sites.

Dear ___________,

As the manager of the Anytown Grill, I would like to sincerely apologize for the negative experience you had at our restaurant. Having read your letter, I am appalled by the treatment you experienced. This does not reflect the high standards we hold here at the Anytown Grill.

In your letter, you stated that the server splashed coffee on your food but refused to replace it. This, of course, is unacceptable. You also say that she handled your food roughly and dropped mashed potatoes on your lap. Finally, you mentioned that the server directly solicited a tip from you, which you did not provide.

Unfortunately, your description of this server did not include a name. All of our servers wear nametags, although you claim that yours was not wearing hers. Your description of this waitress as a young woman with brown hair and brown eyes does not provide us with enough information to identify her. We have, however, addressed the staff to ensure that all employees wear nametags from now on and our reputation for good service is maintained.

On behalf of everyone at the Anytown Grill, I would like to extend to you this $20 gift card to make up for your experience at our facility. We hope to see you in our restaurant again soon so we can show you what service really means to us.


People who printed this template also printed...

Airline Complaint Letter Apartment Noise Landlord Complaint Letter Monogrammed Letterhead - Brown Business Letterhead with Dots Business Letterhead with Blue Waves Apology Letter for Late Payment Letter of Apology to Teacher Letter of Apology for Mistake Church Pastel Flower Writer Hardship Letter Wage Garnishment Hardship Letter for Loan Modification Prison Transfer Hardship Letter