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Filing a Complaint | MCAD

Filing a Complaint Overview

All people in Massachusetts are protected against unlawful discrimination by federal and state laws. If you believe you have been discriminated against, you may file a complaint with the MCAD by following the instructions below. Once you file a complaint, you will meet with an MCAD Intake Officer to determine if the agency can investigate your case. If the MCAD can accept the complaint, the Commission will launch an investigation in order to make a determination whether there is probable cause that unlawful discrimination occurred.

Filing Deadline

In all but a few cases, the MCAD has a 300-day statutory filing deadline. This means that you only have 300 days from the last discriminatory act to file a claim with the MCAD. Cases involving applying to schools only have a six month statutory filing deadline.

Should I File a Complaint?

If you are unsure if you experienced unlawful discrimination, come in and meet with a staff person who will discuss this with you and help you decide whether or not to file. If you ultimately decide to file a complaint, one of our intake worker will explain to you what kind of evidence you will need to prove that discrimination occurred.

Persons with a disability who are unable to file a complaint in person may contact any of our offices to make alternative filing arrangement.

Instructions on How To File a Complaint Filing In Person

A person who believes they were discriminated against (referred to as "the Complainant") and who wants to file a complaint with the MCAD, may do in person in any of our four locations: Boston , Springfield , Worcester , or New Bedford . No appointment is necessary. Filing is on a first come first served basis. Persons with a disability who are unable to file a complaint in person may contact any of our offices to make alternative filing arrangement.

Upon arriving at the MCAD, you  will fill out an intake interview form and then meet with an Intake Officer to discuss what happened to you. This is a private consultation called the " Intake Interview ," which is the next step in the Complaint Process.

Filing a complaint and participating in the intake interview may take up to 2.5 hours. Please plan accordingly when deciding when to file your complaint.

Filing By Mail

The MCAD accepts complaints by mail as long as they comply with MCAD regulatory requirements for filing a complaint; however, we have found that an in-person meeting with an intake officer produces the most thorough information gathering.  

If you are represented by an attorney, your attorney may mail in a complaint accompanied by a self-stamped envelope.

You must include the following information for your complaint to be complete:

A simple narrative of what occurred. Identify similarly-situated co-workers or individuals who were treated differently. Be specific as to dates and events. Include any documentation that you believe supports your complaint. Sign and Date your complaint. Filing By Phone

The MCAD generally requires the in-person consultation for intake. However, persons with a disability who are unable to file a complaint in person may contact any of our offices to make alternative filing arrangements.

Complementary Content The Complaint Process How to File a Complaint Intake Interview Investigations Determination Mediation & Conciliation Public Hearing Decisions Filing a Motion or Appeal Remove to Court Withdraw Complaint Key Resources How to File a Complaint Statutes & Regulations Public Hearing Schedule About Mediation Frequently Asked Questions Contact Us Public Records Requests Request an MCAD Speaker Contact the MCAD

MCAD Boston Headquarters

One Ashburton Place, Suite 601 Boston, MA 02108

Phone: 617-994-6000 TTY: 617-994-6196

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Online: Submit a new patient safety event or concern . | Submit an update to your incident . (You must have your incident number)

E-mail: patientsafetyreport@

Fax: 630-792-5636

Mail:  Office of Quality and Patient Safety

The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181

What information do you need to include?

The name and address of the organization.

Tell us about your concern in one or two pages.

Give us your name, address or e-mail address if you would like follow-up information sent to you.

What happens to your incident?

We check for other patient safety events about the organization.

We may write to the organization about your concern.

Sometimes, we visit the organization to see if there is a problem in meeting the requirements that deal with your concern.

We will not share your name with the organization unless you say it is OK

What can you do about concerns that The Joint Commission cannot help with?

You may want to talk to the organization about your concern.

Your state’s department of health may be able to help.

 

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File a Complaint Please read the following information carefully before selecting a type of Complaint Type of Complaint When to Use New Car (Lemon Law) Complaint involving a defect in a new car within the first 2 years of ownership or 24,000 miles. Used Car (Lemon Law) Complaint involving a defect in a used car up to 7 model years old. Motorized Wheelchair (Lemon Law) Complaint involving a defect in a powered wheelchair or mobility scooter within the one-year warranty period. Consumer Complaint Any other complaint not listed above. Type of Complaint * New Car (Lemon Law) Used Car (Lemon Law) Motorized Wheelchair (Lemon Law) Consumer Complaint Do you wish to withhold your personal contact information from your complaint? (If you select yes, your contact details will remain anonymous) Do you wish to withhold your personal contact information from your complaint? (If you select yes, your contact details will remain anonymous) No Do you wish to withhold your personal contact information from your complaint? (If you select yes, your contact details will remain anonymous) Yes